[ ON DEMAND ] The Future of Customer Engagement 2022


Publication INSIGHTS

16 June, 2022 | by The Retail Bulletin

Thanks to anyone who managed to sign up for us for our once-a-year CE party on June 15, to our panel professionals, and to our sponsors Infinity and RedEye.

Find out how foremost British isles suppliers are deploying successful client engagement approaches that are developed to encourage buyer loyalty and maximize wallet share, in this hugely aggressive marketplace.

You can now check out the classes on need.

Session 1: Omnichannel consumer journey administration – participating the modern-day shopper

  • Unlocking far more likely by means of shopper conversations
  • Dialogue analytics – identifying friction details and perception factors
  • How to evaluate CX journeys – company KPIs to increase your base-line
  • Employing information to fully grasp how to interact with your shoppers
  • How a consumer-very first mindset drives extensive term omnichannel retail good results
  • Building CX applicable all through an omnichannel customer journey

Click on in this article to check out the session.


Session 2: Customer engagement – how to prosper in the ‘always-on’ digital buyer era

  • Utilising new technologies and methods to interact new and retaining existing customers
  • How to travel engagement with much less assets – how can people / technological innovation perform alongside one another?
  • Fuelling your automation method – delivering CX in the ‘always on era’
  • Reacting more quickly to your customers’ behaviours – how to allow the marketer to do much more
  • How must digital AI be made use of with regards to client interaction

Click right here to enjoy the session.


If you would like to be concerned, or for much more info about our upcoming events contact Patrick Total.

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